Frequently Asked Questions

Yes, this is one of the best things about being a Scitech member. Not only do you have access to Scitech, you also gain access to other science centres in Australia.

If you are travelling overseas, you have access to reciprocal benefits at over 200 Science Centres and Museums worldwide through the ASTC passport program (www.ASTC.org/passport/). Learn more.

We love to hear from our members and also welcome your thoughts on Scitech membership, your experience with us and, of course, what we could do better. Feel free to contact us.

You can either jump online, drop in to Scitech or call us on 9215 0740 during business hours – just have your membership number ready.

If you need to make any changes to your membership or want us to communicate with you differently, you can email or call us on 9215 0740 during business hours

Your membership card has an expiry date on it, plus we’ll be in touch a few weeks before your membership expires. We don’t want you to miss a thing.

We love all our members, but we’ll tell you a secret: our favourite members are the ones who volunteer. Spreading the word (and the love) of all things STEM is why Scitech runs an active volunteer program . Alternatively, there are many citizen science projects to be a part of.

As if being a member wasn’t benefit enough, we like to give you money off, too. Your membership includes:

• 10% discount at The Discovery Shop
• 10% discount for selected workshops
• 10% off selected events, including Adults Only 18+ events
• 10% discount for Children’s Birthday Parties

Be sure to have your membership card or membership number ready to redeem these discounts.

Generally, we communicate to the primary contact person on the membership by mail and email. We’ll email a regular newsletter as well as special member-only invites letting you know about free or discounted tickets for specific events or workshops. Membership renewals are sent in the post, so keep your eye on your inbox when you know your annual renewal is coming up. Check the What’s On page for events with member discounts. They happen throughout the year.

If a ticketed event or Scitech experience requires you to buy an additional ticket, it will be clearly indicated on all publicity and communications. If you’re unsure, just ask us.

As a Scitech member, you can redeem 25% off on up to 4 children tickets for your family and friends with your unique discount codes!

Discounted tickets are valid for 12 months and are only redeemable online. This benefit is only applicable for the Child ticket type.

Don’t fret – these things happen! When you sign up to be a Scitech member, you will receive an email to the nominated email address a few days after. This email contains your four unique discount codes. If you do not receive this email, it may have landed in the ‘other’ or ‘spam’ inboxes, so please check here first.

Alternatively, please contact us with your name and membership number via phone or email.

Limited paid parking is available at City West. Scitech visitors have access to a $5 for 5 hours parking ticket via parking machines located inside City West Centre. Just remember to make a note of your licence plate number.